8 Steps To Create a New Normal at Housel Bay
Whilst observing stringent safety measures, we aim to create the same welcoming and relaxing atmosphere that we always strive to deliver.
8 steps to create a new normal at Housel Bay
Updated on 16.12.21
1. Guidance and best practice
We are following all government guidelines and have been actively reviewing industry best practice.
We have carried out our own detailed risk assessment, highlighting additional hazards that COVID-19 brings into our hotel. There will still be risk, as there is in most elements of life, however we have done our best to mitigate these additional risks where possible.
2. Key principles
We apply the following principles to everything we do;
Keep appropriate social distance (unless you are part of the same house hold bubble)
Frequent hand washing
Staff and guests to ‘stay alert’ and follow NHS/government current advice
Adequate ventilation
3. Our teams, supply chain and partners
We ensure that everyone involved in our business is fully aware of and committed to our ethos.
This includes;
Every team member has been trained in new health and hygiene related procedures and their responsibility to guests and colleagues.
New HR policies and processes have been implemented.
We’ve taken all reasonable steps to follow the government’s Covid-19 Secure Workplace Guidelines
We are communicating with key suppliers and partners, to ensure that their policies and systems relating to health and hygiene meet our high standards
We have supplied all necessary PPE for our staff where required.
4. Communication
We’ll share as much information as possible to provide assurance and transparency;
We have updated all our pre-arrival email communications to provide additional information relating to health and hygiene
We will continue to call all guests five days before arrival to complete a simple ‘Health Check’ and confirm the details of their booking and stay.
In line with the latest government advice, we encourage all guests to take a lateral flow test before visiting us.
5. Cleaning
As a hospitality business, we already had very robust cleaning processes. However, a new risk-based approach to cleaning has been implemented and all team members have been trained accordingly.
Hand sanitiser are available and visible at several points across the hotel, both for staff and guests.
6. Social distancing
We have maximised our communal and outdoor areas to create more space for guests. We ask guests and staff to keep a safe distance wherever possible, as a matter of personal responsibility to keep our environment a safe zone for everyone. We firmly believe this needs to be a joint effort between our team and our guests, so we urge you to use maximum common sense to play your part in keeping everyone safe. In return we will be doing the same for you.
Key contact areas, including Reception and Marconi’s Bar, have been fitted with perspex screens to provide added protection and reassurance for our staff and guests.
In areas where it is not possible to keep a safe distance, staff and guests are required to wear their own face masks whilst moving through the public areas of the hotel.
7. Our eating & drinking spaces (The Terrace, Fallowfields & Marconi’s Bar)
We have taken all necessary measures to deliver minimum contact, ensure hygiene standards and social distancing. These include:
Breakfast service has been reconsidered and our teams will serve you breakfast at your table. We won’t offer a buffet service with sharing plates or bowls. It is essential that guests book and stick to an agreed time slot to spread the flow. Breakfast can be taken in The Terrace or in your room.
Alfresco dining is fully encouraged – luckily we have a large beautiful garden boasting epic ocean views
All menus will be available via a QR code, to minimise contact points and to protect our environment by avoiding printing paper menus. Our staff will happily demonstrate our they work - trust us they are super easy once you now how!
A new takeaway Cornish Cream Tea Hamper is available to pre-order from The Terrace.
8. New processes to increase efficiency
We have revisited our key processes to focus on the elements which will reduce bottle necks in the hotel. These include;
Staggering check-in and check-out times
Giving designated times for in-house guests to dine in the hotel restaurants
Only taking advance bookings for breakfast, lunch and dinner (unless guests are eating outside)
Taking card payments only. We will still not accept cash.
You are entering a safe environment. Please help us keep it that way.
Book at table with us here or your stay here.